POST DEPLOYMENT ISSUES (RESOLVED)

POST DEPLOYMENT ISSUES (RESOLVED)

Issue

Over the weekend we have pushed improvements to production. Unfortunately during the Post Deployment Test we encountered the following problems:
  1. Newly created Linux VMs cannot be accessed (will be worked upon on 2021-11-16) (RESOLVED)
  2. Linux VM can't access new Inbox storage account (RESOLVABLE) - for Linux VMs created before 2021-11-14
    1. Please follow the steps in this resolution: Linux - Getting the Inbox
  3. VM access: Internal Server 500 error (RESOLVED)
  4. VM access: Infinite loading of VMs (RESOLVED)
  5. Data Egress (download & workspace to workspace) (RESOLVED)

Status:

12:05 CET: Newly created Linux VMs are working fine with automount of both Inbox and Workspace
  1. Linux VMs created between 2021-11-14 and 2021-11-15 @ 12:00: delete and create new
  2. Linux VMs created before 2021-11-14, please follow the following instructions: Linux - Getting the Inbox
18:15 CET: Existing Linux VMs - self-service resolution for access to 'Inbox' storage account: Linux - Getting the Inbox
16:20 CET: Linux VMs cannot see the new Inbox storage account. Script and instructions are being tested
14:45 CET: Linux VMs cannot see the new Inbox storage account. Script and instructions are being created
12:44 CET: VMs infinite loading has been resolved.
12:22 CET: Data egress issue has been resolved.
11:55 CET: Fix for infinite loading of VMs is being rolled out. Users that reported this issue will be contacted. 
11:45 CET: Fix deployed to Acceptance for testing.
11:20 CET: Data egress issue has been isolated, fix is being worked upon.
11:05 CET: Data egress issue and loading of VMs are being worked on.
11:05 CET: VM access issue resolved.
10:21 CET: Issue (Internal Server Error 500) has been isolated, fix is being worked upon. 

Resolved issue(s)


At 11:05:
  1. VM access: Internal Server 500 error
 

At 12:22 CET: 
  1. Data Egress (download & workspace to workspace)


At 12:44 CET:
  1. VM access: Infinite loading of VMs (RESOLVED)



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