RESOLVED: File Share not accessible
A number of users experience after the migrations the following:
- No files/folders visible in the Files Tab
- No share with files/folders visible in the VM
The above is an access issue, no data is lost.
Update: 2021-03-25 @12:39
- Root cause identified, working on a fix.
Update: 2021-03-25 @14:47
- The Workspaces migrated on Monday 22nd and Tuesday 23rd should be working correctly now
- We are still busy to fix the Workspaces migrated on Wednesday the 24th.
- Next update @16:00
Update: 2021-03-25 @15:41
- The Workspaces migrated between Monday 22nd and Wednesday 24th should be working correctly now.
[Resolved] Data drive not accessible
Version: 2022-12-12 Updated: 2022-12-13 TL;DR TL;DR: Some myDRE Workspaces experienced an issue regarding the availability of the data drive. It has been resolved, the workaround is no longer needed. We apologise for any inconvenience this might ...
LINUX: issues with share RESOLVED
Issue Linux VMs were unable to correctly interact with the share, like creating folders and files. Resolution Unfortunately we have found that the Linux versions right now deployed on myDRE are too divers for a script to work correctly to fix ...
[resolved] Download request stuck in file copy pending state
Version: 2022-12-16 Updated 2022-12-16 What happened? On 2022-12-14 we received the first report of a user experiencing problems with download requests being stuck in the file copy pending state. Cause Inconsistent failure of Azure service ...
[Resolved] Data upload & download issue
What happened At 10:04 on 2022-11-07 it was first reported that upon download request, the status of the request remains at file copy pending, causing downloads not to come through. Cause The Azure Function that is responsible for handling copy ...
(large) file transfer challenges: the files are corrupted, files are missing, MFA time out
Very large files Very large files use a different transfer mechanism in the background to reduce the time needed for upload. For this a temporarily storage location is used (safe, secure, encrypted). The downside is that the files must be moved to ...