RESOLVED: New VMs not getting deployed
Version: 2023-08-24
TL;DR
RESOLVED: Connect via Bastion, the cause is Azure Portal, beyond our control and for Microsoft to fix
RESOLVED: Creation of new VMs are failing, potentially due to an update pushed by Microsoft earlier than expected. We apologise for any inconvenience this might cause you.
Updates
2023-08-25 @ 03:53
Bastion works fine again.
Bastion works fine again.
2023-08-25 @ 03:01
Successfull VM deployments in production. Later today a full write up of the cause and possible lessons learned.
Windows RDP-client access works fine, but we notice that Azure Bastion is very slow/unresponsive. We raised the issue, but at anDREa we cannot do more than this because Azure Portal is beyond our control.
2023-08-25 @ 02:22
Solution tested successfull and pushed to production.
2023-08-24 @ 21:38
Possible solution found, running some tests.
2023-08-24 @ 20:10
Still trying to identify the problem that is caused by Microsoft.
2023-08-24 @ 14:24
Issue reproduced by local Support Team and issue handed over to anDREa.
2023-08-24 @ 09:42
Issue first reported.
What happened?
On 2023-03-23 at 09:42 (Amsterdam Time Zone), the local Support Team received the first ticket of new VMs failing to be created. At 14:24, the issue was reproduced by the local Support Team and handed over to anDREa.
VM deployments are failing with the message:
Cause
Microsoft reported the following:
It looks like this update has been pushed earlier than expected.
Resolution
The anDREa development team is working hard to resolve the issue.
Impact
So far, we have received 1 support ticket regarding this issue. However, we believe that this impacts all Workspaces.
Next steps
TBD.
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