[resolved] Download request stuck in file copy pending state
Version: 2022-12-16
Updated 2022-12-16
What happened?
On 2022-12-14 we received the first report of a user experiencing problems with download requests being stuck in the file copy pending state.
Cause
Inconsistent failure of Azure service (QueueClient.CreateIfNotExists) that is responsible for creation of successful download request. We have raised ticket with Microsoft to resolve this issue.
Resolution
The services that are responsible for creation of successful download request have been reset. Workaround is no longer necessary.
Next steps
Since the inconsistent nature of the issue, both Microsoft and anDREa will continue monitoring the services. If you encounter download request problems again, you can read more on what you can do here.
Event log - real time updates
2022-12-16 @ 10:10
Local Support Team members have been informed by anDREa regarding the issue at hand, we're actively investigating the cause and the resolution.
2022-12-16 @ 10:30
Cause updated
2022-12-16 @ 12:30
Trying to resolve the issue together with Microsoft support
2022-12-16 @ 12:45
Issue is resolved
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