Z:/ Drive Not Visible

Z:/ Drive Not Visible

20th September 2024

Dear myDRE users,

We are aware that some users are having trouble accessing the Z:/ drive in their Workspace.

The main reason for this issue is that many applications have shifted to using TLS 1.2 for security. Azure's management system has likely upgraded to this version as well. This may affect older Workspaces with outdated VMs that are still using an older version of TLS. New VMs are automatically updated to the latest TLS version.

Solution:
For this to work you must be the Accountable or the Privileged Memebr of the Workspace
  1. Follow the steps in our support article to remount the Z:/ drive up to step 6 in solution 2:
    1. https://support.mydre.org/portal/en/kb/articles/can-t-access-z-drive
  2. In step 7, when you open the script, type on the top the following command and run the script:
    1. [Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12


    The Z:/ drive now should show up.

    Thank you for your understanding and patience!

    Best,
    anDREa team

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