I cannot see the Z:-drive or I:-drive

I cannot see the Z:-drive or I:-drive

The problem

It can happen for some reasons you don't have access to your z:-drive or I:-drive. 

Alert
The main reason for this issue is that many applications have shifted to using TLS 1.2 for security. Because of this, please follow the instructions in Z:/ Drive Not Visible.

If your TLS is already updated to the latest version, please follow the instructions below:

Windows virtual machine


The solutions

There are two solutions you can try:
  1. Solution 1 - Easiest
  2. Solution 2 - Create a support ticket and provide information for troubleshooting if still needed
    1. which workspace is affected: e.g. dws-123-XXX
    2. which virtual machine is affected: e.g. dws123XXXserver1
    3. which users are affected (if applicable) 
    4. what changed? Were you able to see the drives before?
    5. Provide information and eventual errors that occurred during solution 1

Solution 1 - Easiest

In most cases the following will work:
  1. Log into the Windows VM
  2. Open File Explorer
  3. Go to c:\Scripts
  4. Right click the file Mount... and press Run with PowerShell
For a brief moment a window opens and then closes. Check if you have now access to the z:-drive and i:-drive again.
If you don't see the folder in step 3 or the script, create a suppor ticket with: Workspace, VM, Can't access Z:-drive - no c:\Script



Solution 2: Elaborate with information for troubleshooting if needed

  1. Log into the Windows VM
  2. Click Windows
  3. Type powershell
  4. Right click Windows Powershell ISE, run as administrator
  5. Press Yes
  6. File, Open
    1. Navigate to c:\scripts\mountstorage...
  7. Press Run Button
  8. Something similar like this should appear, if not,
    1. Create a ticket: Workspace, VM, screenshot of the output
           

Linux virtual machine

The solutions

There are two solutions you can try:
  1. Solution 1 - Easiest
  2. Solution 2 - Create a support ticket and provide information for troubleshooting if still needed
    1. which workspace is affected: e.g. dws-123-XXX
    2. which virtual machine is affected: e.g. dws123XXXserver1
    3. which users are affected (if applicable) 
    4. what changed? Were you able to see the drives before?
    5. Provide information and eventual errors that occurred during solution 1

Solution 1: 

1. Log in to your Linux VM
2. If you're not able to go the Z-drive with ls /mnt/workspace, use /usr/bin/mountWorkspace.sh. This path contains a script that re-mounts the Z-drive.

Solution 2:

If your Linux VM does not contain this script, then you might have an old version of a virtual machine. The easiest and quickest way would then be to create a new Linux VM.

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