Holiday notice

Holiday notice

August is coming up and that means vacation. Not just for you as a researcher, but also for your local Support Team and anDREa. We've built in some redundancy and mitigating:
  1. Workspace and account creation will continue to be picked up by your local Support Team during business hours.
  2. Urgent support regarding bugs leading to unavailability of the myDRE portal or VMs will continue to be available during business hours.
  3. Critical support of course is in place - and to be sure this was tested in week 30. 
However you might notice the following:
  1. Tickets regarding Workspace deletion, domain allowlisting, minor bugs, adding new VM types and full internet access might take a little longer than you're used to. 
Our apologies if this leads to any inconveniences for you and we wish you a great summer vacation!

Team anDREa

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