Incident reports
[RESOLVED] Z: drive and domain allowlisting unavailable - Workaround for Z:
Version: 2023-03-24 TL;DR The Z: drive was not visible in the myDRE Workspaces due to an issue at Microsoft leaving proxy instances in an unhealthy state. The issue has been resolved. We apologise for any inconvenience this might cause you. What ...
VM template issue: OOBE does not provide a true out-of-the-box-experience
Created: 2023-01-26 TL;DR: We have identified a low severity security risk regarding the creation of VM templates. We are working with the local Support Team members to mitigate this risk. Introduction One of the features in the myDRE portal is the ...
[Resolved] Microsoft services disruption
Created: 2023-01-25 Last updated: 2023-01-26 2023-01-25 @ 10:45: Microsoft has identified the underlying cause and sees signs of recovery as of 09:45 UTC (10:45 Amsterdam time zone). Both Microsoft and anDREa will keep monitoring their services. We ...
[Resolved] Z: drive unavailable for a short period
Version: 2023-01-19 TL;DR The Z: drive was not visible in the myDRE Workspaces due to the push of an incorrect configuration file. The issue has been resolved. We apologise for any inconvenience this might have caused you. What happened? On ...
[Resolved] Download request and Workspace-to-Workspace transfer error
Version: 2023-01-16 Updated: 2023-01-17 TL;DR A portion of myDRE Workspaces were experiencing issues regarding download requests and Workspace-to-Workspace transfers due to a background change made by Microsoft. We received one ticket regarding the ...
[resolved] Download request stuck in file copy pending state
Version: 2022-12-16 Updated 2022-12-16 What happened? On 2022-12-14 we received the first report of a user experiencing problems with download requests being stuck in the file copy pending state. Cause Inconsistent failure of Azure service ...
[Resolved] Data drive not accessible
Version: 2022-12-12 Updated: 2022-12-13 TL;DR TL;DR: Some myDRE Workspaces experienced an issue regarding the availability of the data drive. It has been resolved, the workaround is no longer needed. We apologise for any inconvenience this might ...
[Resolved] Data upload & download issue
What happened At 10:04 on 2022-11-07 it was first reported that upon download request, the status of the request remains at file copy pending, causing downloads not to come through. Cause The Azure Function that is responsible for handling copy ...
[RESOLVED] Zoho support ticket templates & Community unavailable
[2022-09-07 @ 07:49] anDREa B.V. is using a ticket system called Zoho Desk. Here, support team members of the different organizations handle support requests. This morning, we noticed that the support ticket templates that you're used to are ...
Popular Articles
Activating your new @mydre.org account
Before you can access your DRE workspace(s) at mydre.org, you need to activate your @mydre.org account. Below, we explain the steps in this activation process, along with screenshots for illustration. Prerequisite: your new @mydre.org username, along ...
Workspace costs
DRE Workspaces cost money. Your workspace incurs costs for: File storage, VMs, and Data flow and Azure Threat Protection In general, costs are dependent upon your usage: the more you use, the more you eventually pay. In this article , we first ...
Proxy configurations Anaconda
First version: 2022-10-31 Latest version: 2025-01-28 Last change(s): Clarification in the introduction; clarifying instructions; added screenshots. This is a community effort. The article was created by the anDREa Support Team in their spare time. If ...
launch new end-user portal
Dear myDRE users, We have some exciting news to share with you! We have launched a brand new and improved user interface that will make your myDRE experience even better. The new platform is more streamlined and user-friendly, and we can't wait for ...
Is NIS2 on the radar of your organisation?
Is NIS2 on the radar of your organisation? At anDREa, we are heavily invested in the security of our platform and your data in the interest of all stakeholders. Since September 2022, we are ISO27001 certified and have passed the first control audit ...