Incident reports
[RESOLVED] Z: drive and domain allowlisting unavailable - Workaround for Z:
Version: 2023-03-24 TL;DR The Z: drive was not visible in the myDRE Workspaces due to an issue at Microsoft leaving proxy instances in an unhealthy state. The issue has been resolved. We apologise for any inconvenience this might cause you. What ...
VM template issue: OOBE does not provide a true out-of-the-box-experience
Created: 2023-01-26 TL;DR: We have identified a low severity security risk regarding the creation of VM templates. We are working with the local Support Team members to mitigate this risk. Introduction One of the features in the myDRE portal is the ...
[Resolved] Microsoft services disruption
Created: 2023-01-25 Last updated: 2023-01-26 2023-01-25 @ 10:45: Microsoft has identified the underlying cause and sees signs of recovery as of 09:45 UTC (10:45 Amsterdam time zone). Both Microsoft and anDREa will keep monitoring their services. We ...
[Resolved] Z: drive unavailable for a short period
Version: 2023-01-19 TL;DR The Z: drive was not visible in the myDRE Workspaces due to the push of an incorrect configuration file. The issue has been resolved. We apologise for any inconvenience this might have caused you. What happened? On ...
[Resolved] Download request and Workspace-to-Workspace transfer error
Version: 2023-01-16 Updated: 2023-01-17 TL;DR A portion of myDRE Workspaces were experiencing issues regarding download requests and Workspace-to-Workspace transfers due to a background change made by Microsoft. We received one ticket regarding the ...
[resolved] Download request stuck in file copy pending state
Version: 2022-12-16 Updated 2022-12-16 What happened? On 2022-12-14 we received the first report of a user experiencing problems with download requests being stuck in the file copy pending state. Cause Inconsistent failure of Azure service ...
[Resolved] Data drive not accessible
Version: 2022-12-12 Updated: 2022-12-13 TL;DR TL;DR: Some myDRE Workspaces experienced an issue regarding the availability of the data drive. It has been resolved, the workaround is no longer needed. We apologise for any inconvenience this might ...
[Resolved] Data upload & download issue
What happened At 10:04 on 2022-11-07 it was first reported that upon download request, the status of the request remains at file copy pending, causing downloads not to come through. Cause The Azure Function that is responsible for handling copy ...
[RESOLVED] Zoho support ticket templates & Community unavailable
[2022-09-07 @ 07:49] anDREa B.V. is using a ticket system called Zoho Desk. Here, support team members of the different organizations handle support requests. This morning, we noticed that the support ticket templates that you're used to are ...
Popular Articles
Activating your new @mydre.org account
Before you can access your DRE workspace(s) at mydre.org, you need to activate your @mydre.org account. Below, we explain the steps in this activation process, along with screenshots for illustration. Prerequisite: your new @mydre.org username, which ...
R and RStudio using External Access rules
This method of downloading R packages is outdated! This article will not be updated any longer. IP addresses are often subject to change. Therefore, the domain allowlisting feature has been introduced and it is self-service for Accountable and ...
Atlas.ti
Older versions of Atlas.ti will show the option to validate your license offline. Unfortunately, this procedure no longer works. You can still use Atlas.ti by allowlisting the domain atlasti.com, as explained under Step 2 in Validating your Atlas.ti ...
Python, Anaconda and JupyterLab
With domain allowlisting now being a self-service feature, this is the preferred option. For proxy settings in Anaconda in combination with domain allowlisting, please follow this article: ...
Proxy configurations Anaconda
First version: 2022-10-31 Latest version: 2023-11-16 Last change(s): Clarification in the introduction; clarifying instructions; added screenshots. This is a community effort. The article was created by the anDREa Support Team in their spare time. If ...