We get this question regularly now and here is why:
Your @mydre.org account may look like an e-mail address, but it is not. It has no e-mail functionality and it is strictly your username on the mydre.org platform. For support.mydre.org however, you want to receive e-mail alerts on the status of your ticket (s). That is why you create an account on support.mydre.org with your institution e-mail address.
Why I need an @myDRE.org account?
On myDRE platform everyone has a generalized @mydre.org account to access workspaces. Please refer to
myDRE and IAM to learn why anDREa does not currently support federated access. In rare cases, the workspaces might not load because of your cookie settings. Please refer to
Browsers & Cookies to learn how to allow cookies from mydre.org.
Why is it good to have an account on support.mydre.org?
For anDREa, we were looking for a central entry point for all questions and issues. As it is a collaboration between different UMCs and organisations, all support members (whether they work for Erasmus MC, UMCU Utrecht or Radboudumc or anywhere else) are be able to access the tickets to handle it when one of the support members leaves, gets sick or goes on a holiday or encounters a similar issue. One central system like support.mydre.org will help the support team to handle requests faster and more efficiently, while keeping their personal mailboxes clean.
In addition, on support.mydre.org you can access the Knowledge Base to read articles about anything related to the myDRE.
Lastly, on support.mydre.org there is room for a community forum. Here you can start a topic and ask other users for help or ideas.
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