VM stuck in Status: Unknown

VM stuck in Status: Unknown

The problem

Incidentally, VMs can get stuck in the Status: Unknown rather than deallocated or running. When in this state, the VM cannot be shutdown from the mydre.org portal.

The solution

You can self-service remedy this state by following these steps:
  1. Select the specific VM and press on three dots for more options, select Manage and monitor.

  1. A new pop-up will appear with a QR code. Below the QR code you can find the link Manage and monitor the selected VM in browser tab. Click on that link.

  1. A new browser tab will open and direct you to the Azure Portal. Log in with your @mydre.org account.
  2. You will be directed to a page similar to the screenshot:

  1. Check if you are on the correct page of the correct VM. If dwsACRONYMServer1 is not working you should be on the page of dwsACRONYMServer1.
  2. If the status is Unknown or Failed, press the Stop button. Wait for the VM to have the status Stopped (deallocated).
  3. Press the Start button to start up the VM.
  4. Connect to the VM as usual from the mydre.org portal.

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