10 Jan, 2022: Some workspaces not accessible due to problems in migration of subscriptions

10 Jan, 2022: Some workspaces not accessible due to problems in migration of subscriptions

Problem
You might not be able to see your Workspace(s) (EMC, UMCU, AUMC)

First things first: no data is lost or copied to another location.

Cause
Today was scheduled for a billing account transfer to be executed by SURF. The person at SURF, unlike for the test we did, checked a checkbox that decided whether this is a Billing only or Billing + AAD transfer.


The result
The control plane ownership (AAD) was transferred to your organization's AAD resulting in that your Workspaces no longer being visible via myDRE.org.
With the transfer also the RBAC (who is part of which workspace in what role) was destroyed; so moving back, which is easy, will not resolve the problem.


What's next
As soon as the subscription is moved back, the development team can run a script to restore the RBAC. This is a first and we can give no indication when it will be resolved.


Update 2022-01-11 @ 10:00 (bold is changed)

- EMC subscription 2 out of 3 restored
      - Adding and resizing VMs work
      - License server should be available
      - One Subscription needs confirmation 

- UMCU subscription restored
       - Adding and resizing VMs work
       - License server should be available

- AUMC subscription: AUMC subscription ownership is being transferred


Update 2022-01-11 @ 8:23 (bold is changed)
  1. EMC subscription 2 out of 3 restored
    1. Adding and resizing VMs work
    2. License server should be available
    3. One Subscription needs confirmation 
  2. UMCU subscription restored
    1. Adding and resizing VMs work
    2. License server should be available
  3. AUMC subscription: waiting for AUMC subscription owner to contact anDREa

Update 2022-01-10 @ 23:42 (bold is changed)
  1. EMC subscription 2 out of 3 restored
    1. Policies might take some time to take effect; like resizing and adding new VMs
    2. License server might not yet be available
  2. UMCU subscription restored
    1. Policies might take some time to take effect; like resizing and adding new VMs
    2. License server might not yet be available
  3. AUMC subscription: waiting for AUMC global admin to reply

Update 2022-01-10 @ 23:08 (bold is changed)
  1. EMC subscription 1 out of 3 restored
    1. Policies might take some time to take effect; like resizing and adding new VMs
    2. License server might not yet be available
  2. UMCU subscription restored
    1. Policies might take some time to take effect; like resizing and adding new VMs
    2. License server might not yet be available
  3. AUMC subscription: waiting for AUMC global admin to reply
Update 2022-01-10 @ 22:15 (bold is changed)
  1. EMC subscription 1 out of 3 restored
    1. Policies might take some time to take effect; like resizing and adding new VMs
    2. License server might not yet be available
  2. UMCU subscription has been moved back to anDREa, work has commenced to restore
  3. AUMC subscription: waiting for AUMC global admin to reply


Update 2022-01-10 @ 19:50 (bold is changed)

  1. Scripts being tested in a subscription with few Workspaces
    1. Working: Workspace visible, data ingress/egress, workspace2workspace transfer, start/deallocate VM, change shutdown, adding members
    2. Not yet working: accessing VM, resizing VM
  2. EMC subscription has been moved back to anDREa, work has commenced to restore
  3. UMCU subscription has been moved back to anDREa, work has commenced to restore
  4. AUMC subscription: waiting for AUMC global admin to reply

Update 2022-01-10 @ 17:30:

  1. EMC subscription has been moved back to anDREa, work has commenced to restore
  2. UMCU subscription: waiting for UMCU global admin to reply
  3. AUMC subscription: waiting for AUMC global admin to reply

Please stay tuned and we apologize for the inconvenience. 







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