How to create a ticket?
How to create a ticket?
- On support.mydre.org, we have updated our ticket system. to submit a ticket you must have a valid account on support.mydre.org. This is a different account then on mydre.org! You @mydre.org account is just a username on the platform and does not have any e-mail functionality. Please create an account on support.mydre.org with a valid e-mail address such as your organizational e-mail address.
- You will receive an invitation e-mail, please click on the button and set a password.
- Once logged in, you can find the ticket submission system under My Tickets > Add Ticket.
- Here, you can choose from different ticket templates designed for every situation. Choose your organization and simply fill in the mandatory ticket fields corresponding to the ticket type template. If you are an external user, choose the organization to which the workspace belongs.
Ticket assignment
Tickets are automatically assigned to the appropriate support member. The (Core) Support Team consists out of one or more support membersof the different organizations which are associated to anDREa. Example: If you are a user of an Radboudumc workspace and you create a ticket, it will automatically be assigned to a Radboudumc support member. If the assigned support member is not available (e.g. due to vacation, sickness), the ticket will be transferred to a support member from one of the other organizations. Keep in mind that in that case, tickets might be handled at best effort, based on the availability of the other support members.
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