I forgot my password / MFA on a new phone

I forgot my password / MFA on a new phone

Introduction

To be able to log in to myDRE you will need an @mydre.org username, your password and multifactor authentication (MFA). Together, these provide your identity on the platform. However, at some point you might forget your password or you might get a new phone. Each of these cases will lead to the inability to log in.

I forgot my password

  1. Submit a ticket to your respective support team member with request to reset your password.
  2. The support team will reset your password and confirm that this has been done.
  3. Log in to myDRE and this will prompt you to set up your password again.

I have new phone and need to have MFA for myDRE on this phone

  1. Submit a ticket to your respective support team member with request to reset your MFA registration.
  2. The support team will reset your MFA registration and confirm that this has been done.
  3. Log in to myDRE and this will prompt you to set up MFA again.

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