I cannot see my workspaces
When logged into DRE, you should see an overview of your workspaces.
Do you get the message 'Workspaces loading'?
The most common reason for this is that necessary cookies are blocked. DRE only runs on certain browsers with cookies enabled
. Cookies may be blocked because:
- You are using a cookie blocker
- You are using a browser that by default blocks or doesn't allow cookies (Safari, Firefox Focus, etc)
The solution is to use a recent version of Chrome, Edge or Firefox, and to switch off any cookie blocker app/widget/extension.
Do you get the messages 'No workspaces to display'?
The workspace has most likely not been created yet by the (Core) Support Team. Or you have not been added yet to the workspace by one of the respective owners. Please contact the owners of the particular workspace to be added.
I cannot see the Z:-drive
The problem It can happen for some reasons you don't have access to your z:-drive. Windows virtual machine The solutions There are two solutions you can try: Solution 1 - Easiest Solution 2 - Create a support ticket and provide information for ...
10 Jan, 2022: Some workspaces not accessible due to problems in migration of subscriptions
Problem You might not be able to see your Workspace(s) (EMC, UMCU, AUMC) First things first: no data is lost or copied to another location. Cause Today was scheduled for a billing account transfer to be executed by SURF. The person at SURF, unlike ...
Upload of some Workspaces is failing
Update: 16:30 We have identified a Workaround when experiencing file ingress issues on a case-by-case basis. Please submit to support.mydre.org with remark: INGRESS FAILS @14:19 we got a ticket that a Workspace failed in uploading files. After ...
Monday 10 Jan, 2022: Some workspaces not accessible
Monday 10 January, 2022 certain workspaces are not visible in myDRE portal. Please read full announcement here.
myDRE Workspaces DO NOT use Microsoft Teams, OneDrive, or Sharepoint to store or process your data
Read more here: myDRE Workspaces DO NOT use Microsoft Teams, OneDrive, or Sharepoint to store or process your data