Contact information

Contact information

First version: 2021-09-01
Last updated: 2025-07-31
Last change: Telegram groups removed

Info
This page contains the most up-to-date contact information for serious incidents. Please note the contact information is to be used in emergency settings only; misuse will be reported.

Security & Privacy related incidents

  1. Please click here for the procedure
  2. For direct contact by mandated persons in the client organization:
    1. Security Officer
      1. Email: security@andrea-cloud.com with in the title: INCIDENT
      2. Phone/text: +31621253834
      3. Telegram group: anDREa Security Issues (for Support Team and (CI)SOs only)
        1. Prerequisite: Telegram account
        2. Your Support Team can request your Telegram to be added, or
        3. Send email to security@andrea-cloud.com with in the title: Please add me to anDREa Security Issues group
    2. Director 
      1. Email: stefan.vanaalst@andrea-cloud.com with in the title: INCIDENT

SLA Escalations

Local Research Support Team is responsible for meeting the SLAs and escalating to anDREa Support. If this procedure does not work sufficiently:
  1. Please check if the issue is known and for its latest status on:
    1. the mydre.org login page the announcement section above; or
    2. Announcement page on support.mydre.org
  2. If not present or not related to myDRE functionality, for direct contact by mandated persons in the client organization:
    1. Email: johanna.hakonen@andrea-cloud.com (Operations manager anDREa) or stefan.vanaalst@andrea-cloud.com (Director anDREa) with in the title: ESCALATION

anDREa Contact details

Business address
(not visiting address)
Postbox
anDREa B.V.
Reinier Postlaan 4
6525 EX Nijmegen
The Netherlands
anDREa B.V.
Postbus 194
3940 AD Doorn
The Netherlands


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