Can't open this file error while uploading data
Problem:
Some users are reporting that when they add files in the Upload menu from their computer or use drag and drop functionality, using Microsoft Edge or Google Chrome they get an error “can’t open files in this folder because it contains system files”:
Cause:
Generic bug on Chromium browsers.
Read more on that here:
Resolution:
Option 1: Use most recent version of your browser: bug has been fixed for Edge version 109.0.1518.78 and Google Chrome 111.0.5563.146
Option 2: Use alternative upload mechanisms on myDRE portal: Either drag-and-drop or Upload via Azure File explorer, read more in Uploading your data
If your organisation is using centrally managed environment where browser versions are not easily updated, please contact your local Support team member for further assistance and guidance on that matter.
Related Articles
Uploading your data
This feature is available to workspace members all except the Data reader A data upload or download does not require a running Virtual Machine! If you're uploading a folder with many subfolders, make a zip file! In your workspace, you can upload a ...Uploading your data
All workspace members (except Data reader) can upload data to the workspace Tips: A data upload or download does not require a running Virtual Machine. If you're uploading a folder with many subfolders, make a zip file. To work in your myDRE ...(large) file transfer challenges: the files are corrupted, files are missing, MFA time out
Very large files Very large files use a different transfer mechanism in the background to reduce the time needed for upload. For this a temporarily storage location is used (safe, secure, encrypted). The downside is that the files must be moved to ...I cannot connect to my virtual machine: 1,2,3 error
Problem I am getting an error "Remote Desktop can’t connect to the remote computer for one of these reasons: 1. Remote access to the server is not enabled; 2. The remote computer is turned off; 3. The remote computer is not available on the network." ...Failure to download 0 Unknown Error
The problem Http failure response for https://andrea-datatransfer-api.andrea.p.azurewebsites.net/api/DataRequest/xxxxxxxxxxxxx/file/xxxxx%20%2B%20xxxxx.jpg: 0 Unknown Error The cause There is a '+' or '#' sign in the file name, this translates to ...