[Mitigated] Adding a Virtual Machine: Templates not found error

[Mitigated] Adding a Virtual Machine: Templates not found error

First version: 2024-03-26 @ 08:38
Last updated: 2024-03-26 @ 11:04
Last change: Added the mitigation, moved article to resolved.

What happened?

This morning, we found that templates for Virtual Machines (VMs) are not loading correctly and therefore adding a new Virtual Machine is not possible. The development team of anDREa is working on a resolution and we will update this message when changes occur. 



We apologize for any inconvenience this may cause you.

Event log

2024-03-26 @ 11:04​
A temporary fix has been implemented, templates should be visible again.
2024-03-26 @ 10:52
We have found the root cause and the team is working on a solution.
2024-03-26 @ 08:38
Templates for VMs are not loading correctly under Common templates. This affects the creation of new VMs. anDREa is investigating the root cause.

    • Related Articles

    • Virtual Machine Types

      This article provides a simplified overview of Virtual Machine types available in Microsoft Azure. For a full overview, please have a look at https://azure.microsoft.com/en-gb/pricing/details/virtual-machines/series/. Make sure to select Region: West ...

    • AUMC Virtual Machine Templates

      This article is soon going to be updated! Most of the templates listed below are currently still available, except voor AUMC-Base and AUMC-Stata. Both of these templates have become obsolete with the launch of the Chocolatey template ...

    • Generalize a VM

      Use this process only if you want to create a template for your own Workspace. If you want to create a template for the whole organisation, please contact your local ST member. Introduction Installing the same software on your VM can be tedious and ...

    • Network Level Authentication (NLA) error

      The problem Incidentally, users can encounter the following error when trying to connect to the Virtual Machine (VM): The solution We have recently identified the cause of this error. The solution is known to us, however it is not self-service for ...

    • I cannot connect to my virtual machine: 1,2,3 error

      Problem I am getting an error "Remote Desktop can’t connect to the remote computer for one of these reasons: 1. Remote access to the server is not enabled; 2. The remote computer is turned off; 3. The remote computer is not available on the network." ...